If the unit won't turn on
- Try unplugging it for 5 seconds
- Plug it back in
- See if it will turn on
- This isn't something you should have to do more than once.
If all of the lights are on
- Turn SNOOZ on
- Simultaneously press the volume up and down buttons for 5 seconds until SNOOZ shuts off
- Turn SNOOZ back on and see if the problem persists
If one light is stuck on
- This is a known ESD issue that we unfortunately cannot fix remotely.
- Please email us at email@example.com with the following information
- Order number
- Email address or phone number associated with the order